REFUND AND RETURN POLICY

Last updated: August 24, 2026

This Refund and Return Policy applies to purchases made from Sports Takeoff through www.sportstakeoff.com.

Nothing in this policy excludes or restricts mandatory consumer rights provided by Polish, European Union or other applicable consumer-protection laws.

14-DAY RETURN AND WITHDRAWAL PERIOD

Unless an exception described below applies, customers may notify Sports Takeoff that they wish to return an eligible product within 14 calendar days after receiving it.

For consumers protected by European Union law, this is the statutory right to withdraw from an online purchase without providing a reason.

If an order is delivered in multiple shipments, the 14-day period begins when the customer, or a person designated by the customer other than the carrier, receives the final product from the order.

After notifying Sports Takeoff of the return or withdrawal, the customer must send the product back without unnecessary delay and no later than 14 calendar days after submitting the notice.

STARTING A RETURN

To begin a return, contact:

Email: dbattle@sportstakeoff.com
WhatsApp: +48 536 485 380

Please provide:

• Your name.

• Order number.

• The product you want to return.

• The date the product was received.

• Photographs if the product is damaged, defective or incorrect.

• The reason for the return, if applicable. A reason is not required when exercising a statutory right of withdrawal.

Sports Takeoff will provide return instructions and the correct return address.

RETURN ADDRESS

Do not send returns to our registered business address at Nowy Świat 54/56. This is a company-registration address and is not a returns facility.

Returns must be sent to the return destination provided by Sports Takeoff after the return request is submitted.

Sending merchandise to the wrong address may delay processing. Unauthorized packages or merchandise sent to the registered business address may not be accepted.

Receiving return instructions does not restrict or cancel any mandatory statutory right of withdrawal.

RETURN CONDITION

Customers may inspect a product in the same manner that would normally be permitted in a physical store.

Returned products should include all components, accessories, manuals, tags and original packaging where reasonably possible.

To avoid a reduction in the refund:

• Footwear should only be tried on indoors on a clean surface.

• Cleats must not be worn outdoors or on artificial or natural turf.

• Helmets and shoulder pads must not be worn during practices, games or contact activities.

• Gloves, clothing and protective equipment must not be washed or worn during training or competition.

• Products must not show dirt, grass, impact marks, sweat, odors, alterations or other evidence of use beyond reasonable inspection.

• All accessories and components supplied with the product should be returned.

The absence of original packaging does not automatically cancel a mandatory right of withdrawal. However, the customer may be responsible for any reduction in the product’s value resulting from handling or use beyond what is necessary to establish its nature, characteristics and function.

Sports Takeoff may deduct a reasonable amount from the refund when the returned product has lost value because of excessive handling, use, damage, missing components or improper packaging for the return shipment.

Sports Takeoff does not charge an automatic restocking fee for a valid statutory withdrawal.

RETURN SHIPPING COSTS

For a standard change-of-mind return or statutory withdrawal, the customer is responsible for the direct cost of returning the product.

We recommend using a tracked and adequately insured shipping service. The customer should retain the shipping receipt and tracking information until the return has been completed.

Sports Takeoff will pay or reimburse reasonable return shipping costs when:

• The wrong product was delivered.

• The product arrived damaged.

• The product is defective or does not conform to the contract.

• Sports Takeoff has otherwise agreed in writing to cover the return.

Contact us before returning a damaged, defective or incorrect product so that we can provide appropriate instructions.

ORIGINAL DELIVERY CHARGES

When an eligible consumer withdraws from the entire purchase under a mandatory statutory right, Sports Takeoff will refund the cost of the least expensive standard delivery method offered for that order.

If the customer selected a more expensive delivery method, such as express or expedited shipping, the additional cost above the least expensive standard delivery option will not be refunded unless required by law.

When only part of an order is returned, the original delivery charge may not be refundable unless returning that product would have reduced the original delivery charge or applicable law requires a refund.

A shipping charge is not refundable solely because a carrier delivered an order later than an estimated delivery date. This does not restrict rights concerning an undelivered order, a guaranteed delivery service or a delivery date expressly agreed as essential.

REFUND PROCESSING

After receiving and inspecting a return, Sports Takeoff will notify the customer of the return status.

For a valid statutory withdrawal, the refund will be issued no later than 14 days after Sports Takeoff receives the withdrawal notice. However, Sports Takeoff may withhold the refund until:

• The returned product has been received; or

• The customer provides satisfactory evidence that the product has been sent back.

Refunds will normally be issued to the original payment method unless another method is expressly agreed.

After Sports Takeoff issues the refund, banks, credit-card companies and payment providers may require additional time to post the funds to the customer’s account. These processing times are controlled by the payment provider.

SALE AND DISCOUNTED PRODUCTS

Purchasing a product at a reduced or promotional price does not remove any mandatory consumer rights.

Eligible sale products may be returned under the same statutory withdrawal rules as regularly priced products.

A product marked “final sale” or “non-returnable” will only be excluded from return where that exclusion is permitted by applicable law. Final-sale wording does not remove rights relating to defective, damaged, incorrect or non-conforming products.

EXCHANGES

Exchanges are subject to product availability.

For size, color or preference changes, Sports Takeoff may ask the customer to return the original product and place a new order.

If a replacement is agreed for a defective, damaged or incorrect product, Sports Takeoff will provide the necessary instructions and cover reasonable shipping costs where required.

ORDER CANCELLATIONS

Contact dbattle@sportstakeoff.com as soon as possible to request cancellation.

We will attempt to cancel orders that have not entered fulfilment, but cancellation cannot be guaranteed after an order has been processed, transferred to a supplier or dispatched.

Cancellation restrictions do not remove any statutory withdrawal rights that apply after delivery.

CUSTOMIZED AND PERSONALIZED PRODUCTS

The statutory right of withdrawal may not apply to products made to the customer’s specifications or clearly personalized for that customer.

Examples can include:

• Custom-painted or specially decorated helmets.

• Products bearing a player’s name, number, logo or personalized text.

• Team-branded equipment.

• Products manufactured or permanently altered to unique measurements or specifications supplied by the customer.

• Other merchandise clearly produced for one particular customer and not reasonably suitable for resale.

A standard helmet, shoulder pad, cleat or other product is not automatically classified as personalized merely because it was sourced from a supplier after the order was placed. The withdrawal exception applies when the product was genuinely made, personalized or permanently altered according to the customer’s individual specifications.

Once production or personalization of a genuinely customized product has begun, the order may not be canceled or returned for a change of mind where permitted by law.

These restrictions do not apply when a customized product is defective, damaged, incorrect or does not match the agreed specifications.

HYGIENE-SEALED PRODUCTS

The right of withdrawal may not apply to sealed products that are not suitable for return for health-protection or hygiene reasons after their seal has been broken.

This may include individually sealed mouthguards or similar personal-use products where the hygiene seal has been removed.

A product will not be excluded under this section merely because it is sports equipment. The exclusion applies only when the product was appropriately sealed for health or hygiene protection and that seal was broken after delivery.

Rights concerning defective, damaged or incorrect products remain unaffected.

DEFECTIVE OR NON-CONFORMING PRODUCTS

EU consumers receive a minimum two-year legal guarantee covering products that are defective, do not function as advertised or otherwise do not conform to the purchase contract.

If a product appears defective or non-conforming, contact dbattle@sportstakeoff.com and provide:

• The order number.

• A description of the problem.

• Photographs or video showing the issue where possible.

• Any other information reasonably necessary to evaluate the complaint.

Depending on the circumstances and applicable law, the available remedy may include repair, replacement, a price reduction or a refund.

Normal wear and tear, misuse, improper care, unauthorized modification, incorrect sizing selected by the customer, accidental damage or damage resulting from use inconsistent with the manufacturer’s instructions is not automatically considered a product defect.

A manufacturer’s voluntary warranty is separate from, and does not replace, the customer’s mandatory legal rights against Sports Takeoff as the seller.

PRODUCTS DAMAGED DURING DELIVERY

Inspect the shipment as soon as reasonably possible after delivery.

If the package or product arrives damaged, contact dbattle@sportstakeoff.com promptly and provide:

• The order number.

• Photographs of the outside of the package.

• Photographs of the internal packaging.

• Photographs of the damaged product.

• A description of the damage.

Do not discard the packaging until the claim has been reviewed, because the carrier may require it as evidence.

Sports Takeoff remains responsible for loss or damage during delivery to the extent required by applicable consumer law.

INCORRECT PRODUCTS

If Sports Takeoff sends a product different from the product ordered, contact us before returning it.

Sports Takeoff will provide return instructions and arrange an appropriate replacement or refund. The customer will not be responsible for reasonable return shipping costs resulting from an error by Sports Takeoff.

REFUSED OR UNCLAIMED DELIVERIES

Refusing a package or failing to collect it does not automatically constitute a valid withdrawal notice.

Customers wishing to withdraw from an eligible purchase should notify Sports Takeoff directly by email or WhatsApp.

Any refund for a refused or unclaimed shipment will be processed after the merchandise is returned to and inspected by the applicable fulfilment location. Reasonable costs resulting from an unjustified refusal, incorrect address or failure to collect may be deducted where permitted by law.

LATE OR MISSING REFUNDS

If Sports Takeoff has confirmed that a refund was issued but it is not visible:

1. Check the original payment account.

2. Contact the card issuer or payment provider.

3. Contact the bank, as posting times can vary.

4. If the refund still cannot be located, email dbattle@sportstakeoff.com.

MODEL WITHDRAWAL FORM

EU consumers may use the following form to notify Sports Takeoff of withdrawal. Use of this form is optional; any clear statement communicating the decision to withdraw is sufficient.

To:
Sports Takeoff
Operated by Deante N Battle Consulting
Registered business address: Nowy Świat 54/56, 00-369 Warsaw, Poland
Email: dbattle@sportstakeoff.com
WhatsApp: +48 536 485 380

I hereby give notice that I withdraw from my contract for the purchase of the following goods:

Product(s):

Order number:

Order date:

Delivery date:

Customer’s full name:

Customer’s address:

Customer’s email address:

Customer’s signature:
Required only if this form is submitted on paper.

Date:

The registered business address above is provided for identification and withdrawal notice purposes. Do not send returned merchandise there. Sports Takeoff will provide the correct return address separately.

CONTACT

For returns, refunds, complaints or product problems, contact:

Sports Takeoff
Operated by Deante N Battle Consulting
Email: dbattle@sportstakeoff.com
WhatsApp: +48 536 485 380