SHIPPING POLICY

Last updated: August 23, 2026

Sports Takeoff is an EU-based American football equipment store serving customers throughout Europe, the United States, Canada and selected international destinations.

ORDER PROCESSING

We aim to dispatch most in-stock orders within one business day.

Please allow:

• Up to 2–3 business days for standard stocked products.
• Up to 3–4 business days for helmets, shoulder pads, specialized products and certain accessories.
• Additional production time for made-to-order or print-on-demand products.

Orders placed during weekends or Polish public holidays are normally processed on the next business day. Business days exclude Saturdays, Sundays and public holidays in Poland.

Processing time is separate from the carrier’s delivery time.

FULFILMENT LOCATIONS

Sports Takeoff is based in Poland, but products may be shipped from different fulfilment locations or approved partners depending on the product and inventory availability.

Print-on-demand products may be produced and shipped separately from other products in the same order. Customers may therefore receive more than one shipment and more than one tracking number.

SHIPPING DESTINATIONS AND RATES

The shipping services and prices available for an order depend on:

• The delivery address.
• The products ordered.
• Package weight.
• Fulfilment location.
• Available carrier services.

The final shipping options and charges are displayed at checkout before payment.

Standard American Football Equipment

Destination	Package weight	Current standard rate
Poland	0–10 kg	€5
Germany	0–10 kg	€15
Germany	10.01–25 kg	€20
Austria, Belgium, Czechia, Denmark, Netherlands, Slovakia and Lithuania	Up to 98 kg	€17
France, Hungary, Latvia, Luxembourg, Estonia, Greece, Spain and Italy	Up to 98 kg	€17
Slovenia, Finland, Sweden, Portugal and Croatia	Standard orders	€19
Romania and Bulgaria	Standard orders	€25
Ireland	Up to 25 kg	€25
United Kingdom	Standard orders	€50
Switzerland	0–3 kg	€50
Switzerland	3.1–10 kg	€75
Norway	0–5 kg	€60
Norway	5.1–15 kg	€75
United States and Canada	Standard orders	€150

InPost or another carrier-calculated service may also be offered when available. Calculated rates can vary according to the destination, package and carrier.

If no shipping option appears at checkout for your destination or order weight, contact us at dbattle@sportstakeoff.com for assistance or a shipping quotation.

Print-on-Demand Products

Printful and other print-on-demand products have separate shipping rates based on the product and destination. These rates are displayed at checkout.

When an order contains products from different shipping profiles or fulfilment locations, Shopify may combine their respective shipping charges. This can make the total shipping charge higher than the rate for a single product or shipment.

DELIVERY ESTIMATES AND COURIER DELAYS

All processing and delivery times displayed on our website, at checkout or in an order confirmation are estimates unless Sports Takeoff expressly confirms a guaranteed delivery date in writing.

After a shipment has been transferred to the carrier, delays can occur because of carrier operations, customs clearance, severe weather, public holidays, incorrect delivery information or other circumstances outside our reasonable control.

A shipment arriving later than an estimated delivery date does not, by itself, entitle the customer to a refund of the shipping charge. Shipping charges will not be refunded solely because a carrier delivered an order later than its estimated transit time.

This rule applies only to claims based on late delivery. It does not restrict any mandatory consumer rights, including rights relating to:

• An order that is not delivered.
• A delivery date expressly agreed as essential.
• A guaranteed delivery service.
• Withdrawal from an eligible purchase.
• A lost or damaged shipment.
• Any other remedy required by applicable law.

TRACKING INFORMATION

Tracking information will be provided when it is available.

Tracking information may not update immediately after a shipment has been transferred to the carrier. Customers should allow the carrier a reasonable period to scan and update the shipment.

The customer is responsible for monitoring the tracking information and responding to carrier requests relating to delivery, customs clearance or collection.

SIGNIFICANTLY DELAYED OR LOST SHIPMENTS

If tracking has not updated for an unusual period or an order has not arrived, contact dbattle@sportstakeoff.com with your order number.

Sports Takeoff will contact the carrier and investigate the shipment. The customer must reasonably cooperate with any carrier investigation or required delivery confirmation.

If the shipment is ultimately delivered, no shipping refund will be issued solely because the delivery was delayed.

If the carrier confirms that the shipment is lost, or if another remedy is required by applicable consumer law, Sports Takeoff will arrange an appropriate replacement or refund.

DAMAGED SHIPMENTS

Inspect your order as soon as it arrives.

If a product is damaged during shipping, contact dbattle@sportstakeoff.com promptly and provide:

• Your order number.
• Photographs of the external shipping package.
• Photographs of any internal packaging.
• Photographs of the damaged product.
• A description of the damage.

Do not discard the packaging until the claim has been reviewed, because the carrier may require it as evidence.

Sports Takeoff remains responsible for loss or damage during delivery to the extent required by applicable consumer law.

EXPRESS AND SPECIAL DELIVERY REQUESTS

Express, overnight or Saturday delivery may be available for certain products and destinations.

Contact dbattle@sportstakeoff.com before ordering if you need a special delivery service. Availability and pricing must be confirmed individually and are not guaranteed until accepted by Sports Takeoff in writing.

Selecting an express service does not guarantee a specific delivery date unless the service is expressly described as guaranteed.

CUSTOMS, DUTIES AND IMPORT TAXES

Orders delivered outside the European Union may be subject to import VAT, customs duties, brokerage charges or other fees imposed by the destination country or carrier.

Unless these charges are specifically shown as collected at checkout, they are the customer’s responsibility and are not included in the product or shipping price.

Customers are responsible for providing any information or documentation requested by customs authorities or the carrier.

Customs processing can delay delivery. Sports Takeoff does not control the amount charged or the time required by customs authorities.

A customs delay does not, by itself, entitle the customer to a refund of the shipping charge.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for entering a complete and accurate delivery address at checkout.

Contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered fulfilment or has been dispatched.

When a package is returned because of an incorrect or incomplete address supplied by the customer, the customer may be responsible for reasonable return and reshipping costs where permitted by law.

If the address error was caused by Sports Takeoff, the customer will not be charged for correction or redelivery.

UNCLAIMED OR REFUSED PACKAGES

Customers are responsible for accepting or collecting their shipment and responding to reasonable delivery notifications from the carrier.

Packages that are refused, left unclaimed or returned after unsuccessful delivery attempts will be handled after they are received back by the applicable fulfilment location.

Any refund, reshipment or legally deductible shipping costs will be determined according to the circumstances and applicable consumer law.

Refusing delivery does not automatically constitute a valid return or withdrawal request. Customers should contact Sports Takeoff directly if they want to cancel or return an eligible order.

RETURNS

Do not send returns to our registered business address at Nowy Świat 54/56. That address is used for company registration only and is not a returns facility.

To begin a return, email dbattle@sportstakeoff.com and wait for return authorization and the correct return address.

Unauthorized returns or merchandise sent to the registered business address may not be accepted.

Please review our separate Refund and Return Policy before sending any merchandise.

CONTACT

For shipping assistance, special delivery requests or questions about an existing shipment, contact:

Sports Takeoff
Email: dbattle@sportstakeoff.com